Returns

Standard Returns

We provide a 30 day no questions asked return option on all products sold at www.ideakidz.com.au.

All returns require the authorisation of our customer support team at hello@ideakidz.com.au. We will not accept returns if you have not sought prior authorisation from our IdeaKidz team. 

Returns must be sent back in the original unopened packaging. Once we have received your returned item, our team will then inspect the item. Once we're satisfied that the returned item is in it's original condition, you will be provided with a refund on the product value not including any courier/postage charges which we incurred when we shipped your product to you.

Returns will not be authorised once the 30 day return period has lapsed. 

Warranty Claims

All products sold at www.ideakidz.com.au is covered by a 12 month warranty.

Products that is discovered to be defective upon receipt will be replaced at no additional cost to you. 

Supporting evidence of a defective product will be required prior to submitting a warranty claim. To submit a warranty claim, please contact us at hello@ideakidz.com.au

Once we have reviewed and accept the warranty claim: we will send you a replacement at no additional cost. You may also elect to return the product to us for a full refund.

Damaged During Transit

All products undergo strict quality control checks prior to packaging and shipment. If you discover that your product has been damaged during transit, you need to contact us within 3 business days of receiving the product and provide supporting evidence. 

Returning Items

Returning of products is the sole responsibility of the sender. We will not be responsible for any items lost or damaged during the return of the product. We recommend to always use a trackable service, and insure the return for damage and lost mail.

Return Exceptions

Although our return policy is flexible and we always try our best to work with our customers to resolve any issues, we do have some exceptions listed below: 

  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables and all other items originally included with the product
  • Any product that exhibits physical damage or misuse.
  • Any product from which the UPC code has been removed from the packaging.
  • Any product that is returned without first contacting customer support.